VTech Cordless Telephone BS5872 User Manual

Table of Contents  
Getting Started . . . . . . . . . . . . . . . . . . . . . 3  
Before You Begin . . . . . . . . . . . . . . . . . . . . 3  
Parts Checklist . . . . . . . . . . . . . . . . . . . . 3  
Installation . . . . . . . . . . . . . . . . . . . . . . . . 4  
Choose Location . . . . . . . . . . . . . . . . . . . 4  
Install Handset Battery . . . . . . . . . . . . . . . . 4  
Power Guard/Spare Battery Charger Feature . . . . 5  
Table/Desk Installation . . . . . . . . . . . . . . . . 6  
Wall Mounting . . . . . . . . . . . . . . . . . . . . . 7  
Charge the Handset Battery . . . . . . . . . . . . . 7  
Check for dial tone . . . . . . . . . . . . . . . . . . 8  
Belt Clip (optional) . . . . . . . . . . . . . . . . . . . 8  
Registration . . . . . . . . . . . . . . . . . . . . . . . 9  
To register your accessory handsets . . . . . . . . . 9  
Re-Register existing handsets to a new base . . . . 9  
De-Register all system handsets . . . . . . . . . . . 9  
Basic Operation. . . . . . . . . . . . . . . . . . . . 10  
Handset and Base Indicators . . . . . . . . . . . . . 10  
Handset Display . . . . . . . . . . . . . . . . . . 10  
Base Display . . . . . . . . . . . . . . . . . . . . 11  
Handset Layout . . . . . . . . . . . . . . . . . . . 12  
Base Unit Layout . . . . . . . . . . . . . . . . . . 13  
Telephone Operation. . . . . . . . . . . . . . . . . . 14  
Making Calls . . . . . . . . . . . . . . . . . . . . 14  
Answering Calls . . . . . . . . . . . . . . . . . . . 14  
Flash Function . . . . . . . . . . . . . . . . . . . 15  
Redial Function . . . . . . . . . . . . . . . . . . . 15  
Mute Function . . . . . . . . . . . . . . . . . . . . 15  
Conference Call . . . . . . . . . . . . . . . . . . . 15  
Volume Control . . . . . . . . . . . . . . . . . . . 15  
Transferring Calls . . . . . . . . . . . . . . . . . . 16  
Intercom Call . . . . . . . . . . . . . . . . . . . . 16  
Call Forward. . . . . . . . . . . . . . . . . . . . . 17  
Handset Locator. . . . . . . . . . . . . . . . . . . 18  
Headset . . . . . . . . . . . . . . . . . . . . . . . 18  
Operating Range . . . . . . . . . . . . . . . . . . 19  
Handset Display Screen Messages. . . . . . . . . 20  
Base Display Screen Messages . . . . . . . . . . 22  
Telephone Settings . . . . . . . . . . . . . . . . . . 23  
Ringer Volume . . . . . . . . . . . . . . . . . . . 23  
Ringer Tone . . . . . . . . . . . . . . . . . . . . . 23  
Key Tone (preset to on) . . . . . . . . . . . . . . . . 24  
Language (preset to English) . . . . . . . . . . . . . 24  
Dial Type (preset to tone) . . . . . . . . . . . . . . . 24  
Telephone Directory . . . . . . . . . . . . . . . . . . 25  
Storing a New Entry. . . . . . . . . . . . . . . . . 25  
Reviewing/Dialing from the Phonebook. . . . . . . 26  
Editing a Phonebook Entry . . . . . . . . . . . . . 27  
Delete a Phonebook Entry . . . . . . . . . . . . . 27  
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . 28  
Shared Call Log . . . . . . . . . . . . . . . . . . . . 28  
About Call History (Caller ID) . . . . . . . . . . . . 29  
Review Call History . . . . . . . . . . . . . . . . . 29  
Delete Records from Call History . . . . . . . . . . 29  
Dial a Displayed Number . . . . . . . . . . . . . . 29  
Store a Call History Record in the Directory . . . . 30  
TABLE OF CONTENTS 1  
 
Before You Begin  
Parts Checklist  
1. Handset  
2. Base Unit  
• Important!  
Before using this  
telephone, you  
must read the  
important safety  
instructions on  
page 46.  
3. Battery  
4. Telephone Line Cord  
5. Belt Clip  
6. Base Wall Mounting Bracket  
7. AC Power Adaptor  
8. User’s Manual  
BASE UNIT  
HANDSET  
BATTERY  
TELEPHONE  
LINE CORD  
BELT CLIP  
BASE WALL MOUNTING  
BRACKET  
USER’S MANUAL  
AC POWER ADAPTOR  
GETTING STARTED  
3
 
Installation  
Choose Location  
Install Handset Battery  
a) Align the two holes in the plug with  
the socket pins, then snap the plug  
into place.  
For maximum performance of your  
cordless telephone system:  
1. Choose a central location for your  
Base Unit.  
b) Place the battery in the compartment.  
2. Install your base unit and  
extension handsets away from  
electronic equipment, such as  
personal computers, television  
sets and microwave ovens.  
c) Replace cover by sliding it up into  
place.  
d) Place the handset in its base when  
not in use to ensure maximum daily  
performance.  
3. In locations where there are  
multiple cordless telephones,  
separate base units as much as  
possible.  
4. Install your telephone equipment  
away from heat sources and  
sunlight.  
5. Avoid excessive moisture, dust  
or extreme cold.  
4
GETTING STARTED  
 
Installation  
Power Guard/Spare Battery Charger Feature  
Your phone can use the spare battery in the base unit to provide operational backup in the event of a  
power failure. With a fully charged battery in the spare battery charger, you will still be able to place  
and receive calls from the handset for up to 1.5 hours.  
When using the  
phone during  
power backup  
mode, audio  
quality may be  
compromised  
due to reduced  
power availability.  
The spare battery can also be used to replace a drained handset battery, ensuring uninterrupted use.  
A spare battery can be purchased from most retail stores that carry electronic equipment.  
1. Open the spare battery compartment by pressing the lever on the cover as shown below in diagram  
one. Then pull the compartment cover up, as shown in diagram two.  
2. Align the two holes in the plug with the socket pins, then snap the plug into place. Place the battery  
in the charger as shown in the diagram below.  
3. Replace the spare battery compartment cover. The spare battery takes 16 hours to fully charge a  
drained battery.  
GETTING STARTED  
5
 
Installation  
Table/Desk Installation  
Connect the power cord. After  
charging the battery for at least  
16 hours, connect the telephone  
line cord.  
• Install the base unit  
awayfromelectronic  
equipment such as  
personalcomputers,  
television sets or  
microwave ovens.  
Avoid excessive  
heat, cold, dust or  
moisture.  
Standard  
electrical outlet  
Modular  
telephone jack  
6
GETTING STARTED  
 
Installation  
Wall Mounting  
Your phone base unit is designed to mount on a standard telephone wall plate. Wall mounting  
is optional.  
• Install the base unit  
away from electronic  
equipment such as  
personal computers,  
television sets or  
microwave ovens.  
Avoid excessive heat,  
cold, dust or moisture.  
1. Plug the adapter into an electrical outlet, and the connector to the bottom of the base unit.  
2. Connect the telephone line cord to the jack at the bottom of the base unit, and the other end to the  
wall jack.  
3. Line up the tabs on the wall mount adapters with the holes at the bottom of the base unit. Snap the  
wall mount bracket firmly in place.  
4. Mount the base unit on the wall. Position the base unit so the mounting studs will fit into the holes  
on the wall mount bracket. Slide base unit down on the mounting studs until it locks into place  
Charge the Handset Battery  
Place the handset in the base. Be sure to charge the battery for at least 16 hours before using your  
phone.  
GETTING STARTED  
7
 
Installation  
Check for dial tone  
After the batteries are charged, pick up the handset and press ON; you should hear a dial tone. If you  
do not, try this phone in another phone jack.  
• Your phone contains  
an internal noise filter  
(for DSL subscribers).  
This means, If you  
subscribe to DSL  
service, you  
Belt Clip (optional)  
shouldn’t experience  
interference or noise  
when using your  
phone due to your  
DSL service.  
8
GETTING STARTED  
 
Registration  
Your phone can operate up to four handsets. To order additional handsets call the supplier.  
To register your accessory handsets  
The 15-digit base  
ID code may  
contain numbers  
and characters,  
including 0  
through 9 and *.  
Make sure you  
enter all 15 digits.  
If you do not  
enter the correct  
digit sequence,  
you will hear an  
error tone. Press  
DELETE/MUTE  
key to backspace  
to erase a  
1. After charging the battery, the screen will display:  
2. On the base unit, press MENU/SEL, then scroll to DISPLAY BASE  
ID, press MENU/SEL.  
ENTER BASE ID  
###############  
3. Enter the 15 digit base unit ID code, If you make a mistake, press the  
DELETE/MUTE key to backspace (delete characters), then enter the  
correct information.  
4. Press MENU/SELECT to complete the registration process.  
5. Once a valid base ID code has been entered, the display will blank for  
a second or two, and then show:  
6. If the base accepts the new handset, after several seconds the new  
handset will show:  
Where X is the new handset number assigned, sequentially, by the base.  
SEARCHING...  
HANDSET X  
Re-Register existing handsets to a new base  
1. Install your new base unit, the handset(s) will display SEARCHING…,  
press and hold the MENU/SELECT button for two seconds.  
2. The handset will display:  
character(s) and  
carefully re-enter  
the base ID code.  
ENTER BASE ID  
###############  
3. Follow steps 2 through 6 in Registration above.  
De-Register all system handsets  
1. With the phone in idle, press *883244# on the base.  
2. Then press MENU/SEL, IN USE and CHARGE, the POWER LED will  
illuminate briefly before returning to idle.  
3. This will erase all handsets registered to the base. The handsets will  
now prompt you to:  
4. Re-register the handset(s) to base by following steps 2 through 6 in  
Registration above.  
ENTER BASE ID  
###############  
GETTING STARTED  
9
 
Handset and Base Indicators  
Handset Display  
Icon  
Description  
MUTE  
NEW  
Turns on when the microphone is muted.  
Turns on when there are new call log entries.  
Turns on when the ringer is muted.  
Low battery indicator and charging indicator.  
LED is on when in handsfree mode.  
VOICEMAIL  
On when new voicemail is detected. Service must be subscribed through your  
local telephone company.  
10 BASIC OPERATION  
 
Handset and Base Indicators  
Base Display  
Icon  
Description  
MUTE  
• MUTE turns on when the microphone is muted.  
• LED is on when microphone is muted  
NEW  
Turns on when there are new call log entries.  
Turns on when the ringer is muted.  
Displays when spare battery is charging in the base unit.  
IN USE  
On when the phone is off hook.  
CHARGE  
On when the handset is charging in the base.  
VOICEMAIL  
On when new voicemail is detected. Service must be subscribed through  
your local telephone company.  
LED is on when base speakerphone is in use.  
POWER  
• LED is off when the power adapter is plugged into the base.  
• LED flashes when the base is operating on spare battery power.  
• LED is on when a spare battery is charging and the power adapter is  
plugged into the base.  
BASIC OPERATION 11  
 
Handset Layout  
1. Antenna  
2. CID  
3. Redial/Pause  
4. On/Flash  
5. Dialing Key (0 - 9, *, #)  
6. Voicemail  
7. Play  
8. Skip  
9. Menu/Select  
10.  
11. Speaker  
12. Mute/Delete  
13. Off/Clear  
14. Billed Services  
15. Intercom  
16. Erase X  
16  
12 BASIC OPERATION  
 
Base Unit Layout  
1. Intercom  
2. In Use  
3. Power  
4. Charge  
5. Microphone  
6. Auto Call Back  
7. 3-Way Calling  
8. Repeat Dialing  
9. Number keys  
10. Speaker  
11. Mute  
23  
12. Flash  
13. Redial/Pause  
14. CID  
15. EXIT  
16. Delete  
17.  
18. MENU/SEL  
19. Skip  
20. Volume  
21. Erase  
22. Voicemail  
23. Play  
BASIC OPERATION 13  
 
Telephone Operation  
Making Calls  
From the Handset:  
Press ON (or, SPEAKER (  
) to use the Handset Speakerphone feature).  
Dial the phone number.  
-OR-  
Dial the phone number first; then press ON or SPEAKER (  
).  
As you are entering numbers, press DELETE/MUTE or OFF/CLEAR to  
backspace and make corrections, or press and hold PAUSE to enter a 3 second  
dialing pause. Press OFF to end your call.  
From the Base Unit  
Press SPEAKER (  
-OR-  
Enter the phone number first; then press SPEAKER (  
). Dial the phone number.  
)
As you are entering numbers, press DELETE or EXIT to backspace and make  
corrections, or press and hold PAUSE to enter a 3 second dialing pause.  
Press SPEAKER (  
) to end your call.  
Answering Calls  
From the Handset  
Press ON, SPEAKER or any of the number keys.  
Press OFF to end your call.  
From the Base Unit  
Press SPEAKER (  
) or any of the dialing keys (0-9, *, #).  
) to end your call.  
Press SPEAKER (  
14 BASIC OPERATION  
 
Telephone Operation  
Flash Function  
You can use your phone with services such as call waiting. When you receive a call waiting signal,  
simply press the FLASH key to switch to the new call. Press FLASH again to switch back to the  
original call.  
• Use FLASH to  
access other  
phone company  
subscriber  
services, as  
described by your  
provider.  
Redial Function  
Press REDIAL to display the last telephone number dialed from the handset or base unit (up to 32  
digits). Use or to scroll through the five previously dialed numbers.  
When the beginning or the end of the redial list is reached, a double beep will sound.  
When the desired number is reached, press ON or SPEAKER ( ) to dial.  
Press DELETE/MUTE on the handset (or DELETE on the base to delete the number from the redial  
memory.  
• To end a  
Press OFF/CLEAR on the handset (or EXIT on the base) to exit the redial review list.  
conference call,  
press OFF at he  
handset or  
on the base. The  
conference call will  
not be terminated  
until all handsets  
or base unit have  
disconnected from  
the call.  
Mute Function  
During an active call, press the MUTE key on handset or base unit  
to disable the microphone. The screen will display:  
Press MUTE again to return to normal two way conversation.  
MICROPHONE ON will display briefly.  
PHONE  
00:00:25  
MICROPHONE MUTED  
MUTE  
Conference Call  
Your phone is capable of supporting conference calls between system handsets or base. It is possible to  
establish a conference between any two handsets (or a handset and the base) and the external line.  
If a handset or base already has a connection to the external line, and  
PHONE  
00:00:25  
any other handset or base goes off-hook, a conference is immediately  
established. The handsets will show:  
Volume Control  
Press the VOLUME button on the handset or press the VOLUME button on the base to adjust  
listening volume. Each button press raises or lowers volume by one level. When you change the  
volume level, the new setting is saved. The new volume level will be applied each time you use the  
handset, speakerphone or headset.  
BASIC OPERATION 15  
 
Telephone Operation  
Transferring Calls  
You can transfer calls on the system from the base to handset, handset to handset, or handset to  
base.  
• If the returned call  
is not answered  
within30 seconds,  
the external call  
will end  
When a handset (HS1) is on an external call, it can transfer the call to  
any other handset or base.  
TRANSFER TO:  
Press INTERCOM key on HS1, it will display:  
automatically.  
CALLING  
HANDSET 2  
Select the number of the handset to which the call is to be transferred.  
or 0 for base, the display will show:  
Press ON, SPEAKER or INTERCOM to answer the intercom call.  
HANDSET 1  
IS CALLING  
On the handset, press the OFF key to transfer the external call to  
the other handset. (If transferring from the base, press SPEAKER to  
transfer.)  
CALL TRANSFERRED  
INTERCOM TO:  
Intercom Call  
If you have registered accessory handsets to your base, you can intercom  
between system handsets or the base.  
From the idle (off) mode, press INTERCOM. The first handset (HS1)  
will display:  
CALLING  
BASE  
Select a number of the handset to be called (1-4 or 0 for base).  
The display will change to:  
16 BASIC OPERATION  
 
Telephone Operation  
Press INTERCOM, ON or SPEAKER (  
) on HS2 (or base) to  
INTERCOM  
answer the intercom call. The screens will display:  
Press INTERCOM, OFF/CLEAR on the handset (or EXIT on the  
base)  
UNABLE TO CALL  
TRY AGAIN  
If HS2 is out of range, or on an external call, when HS1 attempts to  
intercom it, the display of HS1 will show:  
Call Forward  
If you have registered accessory handsets to your base, you can forward calls between system handsets.  
An external call can be forwarded from base to handset, handset to handset, or handset to base.  
A handset (HS1), on an external call can forward it to any other handset or base.  
FORWARD TO:  
Press and hold the INTERCOM key on HS1, it will display:  
CALL FORWARD  
CALL BACK  
Enter the handset number you wish to forward to or 0 for base. HS1  
will display:  
HS2 or base can press ON, SPEAKER or any of the dialing keys  
(0-9, *, #) to answer the call.  
If HS2 does not respond in about one minute, the external call will be  
returned to HS1 and the display will show:  
BASIC OPERATION 17  
 
Telephone Operation  
Handset Locator  
> HANDSET LOCATOR  
DISPLAY BASE ID  
From the idle (off) mode, press MENU/SEL on the base unit, then  
use or key to scroll to HANDSET LOCATOR.  
Press MENU/SEL, display will show:  
PAGING  
ALL HANDSETS  
To end the page, press ON, SPEAKER, or any dial pad key (0-9,*,#)  
on the handset, or press MENU/SEL or EXIT on the base.  
Headset  
You can use this telephone handsfree when you install a compatible  
2.5 mm headset, purchased separately.  
Plug the headset into the jack located on the side of the handset  
(under the small rubber flap). Do not force the connection, but make  
sure the plug fits securely.  
18 BASIC OPERATION  
 
Telephone Operation  
Operating Range  
This cordless telephone operates within the maximum power allowed by the Federal Communications  
Commission (FCC). Even so, this handset and base can communicate over only a certain distance,  
the weather, and the construction of your home or office.  
If you receive a call while you are out of range, the handset might not ring or if it does ring, the call  
might not connect when you press ON. Move closer to the base, then press ON to answer the call.  
If you move out of range during a phone conversation, you might hear noise or interference. To improve  
reception, move closer to the base.  
If you move out of range without pressing OFF, your phone will be left off the hook. To hang up properly,  
walk back into range, periodically pressing OFF.  
BASIC OPERATION 19  
 
Telephone Operation  
Handset Display Screen Messages  
Screen Displays:  
PHONE  
When:  
The handset is in use.  
The handset is on hook.  
ENDED  
You are accessing an empty directory or call log.  
You are saving to a full directory.  
The call is on mute.  
NO ENTRIES  
LIST FULL  
MICROPHONE MUTED  
SPEAKER  
The handset speakerphone is in use.  
The battery needs to be recharged.  
There is a call coming in.  
LOW BATTERY  
INCOMING CALL  
NEW VOICE MAIL  
X NEW CALLS  
SEARCHING...  
BASE IS PAGING  
BASE IS CALLING  
CALLING HANDSET X  
There are new voicemail messages.  
There are new calls in the CID log.  
The handset has lost communication with the base.  
The base is paging handset(s).  
The base is calling.  
Calling another handset.  
20 BASIC OPERATION  
 
Telephone Operation  
Handset Display Screen Messages  
Screen Displays:  
CALLING BASE  
HANDSET X IS CALLING  
LINE IN USE  
When:  
Calling the base.  
Other handset is calling.  
An extension phone is in use.  
There is no telephone line connected.  
NO LINE  
The telephone number you have entered is already  
stored in the directory.  
ALREADY SAVED  
SAVED  
Your operation is successful.  
• The battery is not installed properly in the handset.  
OR  
• The battery needs to be replaced.  
OR  
WARNING CHECK BATTERY!  
• An incorrect battery has been installed by mistake.  
The battery is very low. The handset should be placed  
in the base unit or charger.  
PLACE IN CHARGER  
CHARGING  
A handset with a low battery has been placed in the  
base unit or charger.  
BASIC OPERATION 21  
 
Telephone Operation  
Base Display Screen Messages  
Screen Displays:  
SPEAKER  
When:  
The speakerphone is in use.  
The speakerphone is on hook.  
You are accessing an empty directory or call log.  
The directory is full, no new data can be saved.  
The call is on mute.  
ENDED  
NO ENTRIES  
LIST FULL  
MICROPHONE MUTED  
INCOMING CALL  
PAGING ALL HANDSETS  
CALLING HANDSET X  
LINE IN USE  
NO LINE  
There is a call come in.  
The base is paging handset(s)  
Calling a handset.  
An extension phone is in use.  
There is no telephone line connected  
The telephone number you have entered is already stored in the  
directory.  
ALREADY SAVED  
There are new voicemail messages.  
There are new calls in the CID log  
One of the cordless handsets is calling.  
Your operation is successful.  
NEW VOICE MAIL  
X NEW CALLS  
HANDSET X 15 CALLING  
SAVED  
22 BASIC OPERATION  
 
Telephone Settings  
Ringer Volume  
> RINGER VOLUME  
RINGER TONE  
From the idle (off) mode, press MENU/SELECT on the handset  
(or MENU/SEL on the base) then the  
VOLUME.  
or  
key to RINGER  
• Settings for the  
handset and  
the base must  
be programmed  
separately. For  
example, when  
you set the ringer  
volume for the  
handset, it will not  
automatically set  
in the base.  
RINGER VOLUME  
RINGER VOLUME  
Press MENU/SELECT on the handset (or MENU/SEL on the base).  
The current ringer volume will be shown:  
Press the or  
keys or enter a digit (0 through 6) to the desired  
volume. The current ring tone is played. At the lowest setting, display  
will show:  
The handset or base will not ring when a call comes in if ringer volume  
is set to the lowest setting.  
Press MENU/SELECT on the handset (or MENU/SEL on the base).  
Ringer Tone  
From the idle (off) mode, press MENU/SELECT on the handset (or  
MENU/SEL on the base) then the or keys to RINGER TONE.  
Press MENU/SELECT on the handset (or MENU/SEL on the  
base).  
Press the or keys (or enter a digit 0 through 9) to sample the ring  
tones. The screen will show:  
> RINGER TONE  
KEY TONE  
RINGER TONE  
1
Press MENU/SELECT on the handset (or MENU/SEL on the  
base).  
BASIC OPERATION 23  
 
Telephone Settings  
> KEY TONE  
LANGUAGE  
Key Tone (preset to on)  
From the idle (off) mode, press MENU/SELECT on the handset  
(or MENU/SEL on the base) then the or keys to select KEY  
TONE.  
• When the phone  
is set for pulse  
dial mode, it is  
possible to switch  
to temporary tone  
mode during an  
ongoing call by  
pressing *. Once  
pressed, tone will  
be used for rest of  
the call. After you  
hang up, the phone  
will return to pulse  
dialing for the next  
call.  
Press MENU/SELECT on the handset (or MENU/SEL on the base).  
The current setting will be shown. Use the or keys to scroll to  
ON or OFF. When set to on, the handset will emit a beep whenever  
a key is pressed.  
KEY TONE  
ON  
When the desired option is shown, press MENU/SELECT on the  
handset (or MENU/SEL on the base).  
> LANGUAGE  
CLR VOICE MAIL  
Language (preset to English)  
From the idle (off) mode, press MENU/SELECT on the handset (or  
MENU/SEL on the base) then the or keys to LANGUAGE.  
Press MENU/SELECT on the handset (or MENU/SEL on the base).  
Press the or keys to scroll from English to French or Spanish.  
Press MENU/SELECT on the handset (or MENU/SEL on the  
base).  
LANGUAGE  
ENGLISH  
Dial Type (preset to tone)  
> DIAL TYPE  
PHONEBOOK  
From the idle (off) mode, press MENU/SELECT on the handset (or  
MENU/SEL on the base) then or keys to DIAL TYPE.  
Press MENU/SELECT on the handset (or MENU/SEL on the base)  
then use or keys to scroll from TONE to PULSE.  
Press MENU/SELECT on the handset (or MENU/SEL on the  
base).  
DIAL TYPE  
TONE  
24 BASIC OPERATION  
 
Telephone Directory  
Your phone can store up to 50 numbers with names in memory. Each memory location can hold up  
to 32 digits for the number and 16 characters for the name.  
If you register  
additional  
handsets to your  
base, the handsets  
share a common  
phonebook,  
which is stored  
in the base. This  
means that entries  
inserted by a  
handset or base  
unit are available  
for all handsets  
and the base unit.  
and if one deletes  
a phonebook entry,  
it will disappear  
from all handsets  
and base unit.  
Storing a New Entry  
Press MENU/SELECT on the handset (or MENU/SEL on the base).  
With PHONEBOOK highlighted, press MENU/SELECT on the handset  
(or MENU/SEL on the base).  
> STORE  
REVIEW  
Press or to select STORE. Press MENU/SELECT on the handset  
(or MENU/SEL on the base).  
ENTER NUMBER  
You will be prompted to ENTER NUMBER.  
555-123-4567_  
Use the dialing keys to enter the number you wish to store in the  
phonebook. Press the DELETE/MUTE on the handset (or DELETE on  
the base) to backspace and make corrections. Press MENU/SELECT  
on the handset (or MENU/SEL on the base).  
ENTER NAME  
_
You will then be prompted to ENTER NAME. Use the dialing keys  
to spell the name. Use the and keys to move the cursor. Press  
DELETE/MUTE on the handset (or DELETE on the base) to backspace  
and make corrections. Press MENU/SELECT on the handset (or MENU/SEL on the base).  
You’ll hear a confirmation tone, and the new phonebook entry will be displayed.  
If the phonebook is full, the handset or base unit will display:  
LIST FULL  
You can also press REDIAL then or keys to scroll to the previously  
dialed number from the redial list you want to store in the phonebook.  
Press MENU/SELECT on the handset (or MENU/SEL on the base).  
While entering numbers, press and hold PAUSE to add pauses if  
necessary.  
ALREADY SAVED  
If there is a duplicate number in the phonebook, the display will  
show:  
BASIC OPERATION 25  
 
Telephone Directory  
Each press of a particular key causes characters to be displayed in the following order:  
Character versus # of key presses  
key  
2
3
4
5
6
7
&
c
f
8
9
1
1
2
3
4
5
6
7
8
9
0
1
#
-
.
,
A
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
a
d
g
j
b
e
h
k
n
p
u
w
D
G
J
i
L
l
M
P
O
R
V
Y
m
7
t
o
q
v
x
r
s
z
T
W
0
9
y
*
?
!
/
(
)
@
*
space  
#
Reviewing/Dialing from the Phonebook  
Press MENU/SELECT on the handset (or MENU/SEL on the base). With PHONEBOOK highlighted,  
press MENU/SELECT on the handset (or MENU/SEL on the base). With the REVIEW highlighted,  
press MENU/SELECT on the handset (or MENU/SEL on the  
base).  
Andrew  
- OR -  
123-4567  
With the handset or base unit in idle, press , the handset or base  
unit goes directly into phonebook review mode.  
26 BASIC OPERATION  
 
Telephone Directory  
Scroll through the phonebook entries using the and keys or enter  
first character of the name to be searched (using the digit keys)and  
continue navigating using the or keys as scroll keys, until you  
reach the entry to be dialed.  
Andrew Smith  
555-123-4567  
• When reviewing  
the phonebook,  
the second line  
of the display will  
show the phone  
number, up to  
Press ON or SPEAKER (  
), to dial the number.  
PHONE 00:00:10  
Andrew Smith  
Editing a Phonebook Entry  
Follow the first two steps in Reviewing/Dialing from the Phonebook  
(page 26) to reach the entry to be edited.  
Press MENU/SELECT on the handset (or MENU/SEL on the base).  
Press DELETE/MUTE on the handset (or DELETE on the base) to backspace then enter the correct  
number. Press and hold PAUSE to add pauses if necessary. You can also press REDIAL, then the  
or keys to scroll to the previously dialed number from redial list  
16 digits. For  
numbers longer  
than 16 digits, only  
the first 13 digits  
will be shown.  
Press * or # to  
scroll the phone  
number to see the  
additional digits.  
you want to store in the phonebook. Press MENU/SELECT on the  
handset (or MENU/SEL on the base).  
Andrew Smith  
555-123-4567  
Press MENU/SELECT on the handset (or MENU/SEL on the  
base).  
You are now prompted to EDIT NAME. Press DELETE/MUTE on  
the handset (or DELETE on the base) to backspace, then use the  
dialing keys to enter the correct name (see page 26). Use the and  
keys to move the cursor.  
• If there are no  
entries in the  
phonebook, when  
it is accessed,  
NO ENTRIES will  
display.  
EDIT NAME  
Andrew  
Press MENU/SELECT on the handset (or MENU/SEL on the base).  
A confirmation tone will sound.  
Delete a Phonebook Entry  
Follow the first two steps in Reviewing/Dialing from the  
Phonebook.  
Press DELETE/MUTE on the handset (or DELETE on the base).  
A confirmation tone will sound.  
Andrew Smith  
555-123-4567  
The handset or base will then move to the next entry if any.  
BASIC OPERATION 27  
 
Caller ID  
Caller’s name  
Andrew Smith  
Caller’s telephone number  
555-123-4567  
NEW 6/15 10:15PM  
Time of call  
Date of call  
Shared Call Log  
The caller ID log is stored in the base, and is shared by the system handsets. Changes made at the base or  
a handset will be reflected in all handsets and the base.  
If the number of an incoming call matches an entry in your directory, the name will display exactly how you’ve  
entered it in the phonebook. For example, if Christine Smith calls, her name will appear as Chris if that is how  
you entered it into the phonebook.  
Your phone has a caller ID (CID) with call waiting feature that works with service from your local phone  
service provider. Caller ID with call waiting lets you see who’s calling before you answer the phone, even  
when you’re on another call.  
You may need to change your phone service to use this feature. Contact your service provider if:  
You have both caller ID and call waiting, but as separate services (you may need combined service)  
You have only caller ID service, or only caller waiting service.  
You don’t subscribe to any caller ID or call waiting services.  
You can use this product with regular caller ID service, and you can use this product’s other features without  
subscribing to either caller ID or combined caller ID with call waiting service.  
There are fees for caller ID services, and they may not be available in all areas.  
This product can provide information only if both you and the caller are in areas offering caller ID service,  
and if both telephone companies use compatible equipment.  
28 BASIC OPERATION  
 
Caller ID  
About Call History (Caller ID)  
Your phone can store up to 50 calls in its caller ID memory. When the memory is full, the oldest call  
will be deleted to make room for new incoming call information. For each call that comes in, the screen  
displays the following information between the first and second rings:  
• If you answer a call  
before the caller ID  
information  
appears on the  
screen, it will not  
be in the call  
Your caller’s name (15 letters are sent by your telephone company).  
The caller’s area code and telephone number.  
The time and date of the call.  
Andrew Smith  
555-123-4567  
NEW 6/15 10:15PM  
history.  
Review Call History  
1. Press (CID) to view call history.  
2. Use and to scroll through records in call history.  
Delete Records from Call History  
Delete a Specific Call:  
1. Locate the record you want to delete from call history.  
2. Press DELETE/MUTE on the handset (or DELETE on the base). You’ll hear a confirmation beep.  
Delete All Calls:  
1. With the handset in call log mode, press and hold DELETE/MUTE  
on the handset (or DELETE on the base). The screen displays:  
2. Press MENU/SELECT on the handset (or MENU/SEL on the base).  
DELETE ALL  
CALLS?  
You’ll hear a confirmation beep.  
Dial a Displayed Number  
1. Locate the record in call history that you want to dial.  
2. If you wish to change how the number is dialed, press #. The screen displays alternate dialing  
sequences available for this call.  
When the number is correctly displayed for dialing, press ON or SPEAKER.  
BASIC OPERATION 29  
 
Caller ID  
Store a Call History Record in the Directory  
• Press OFF/CLEAR  
on the handset(s)  
(or EXIT on the  
1. Locate the record in the call history you want to store in the directory.  
2. If you wish to change how the number is stored, press #. The screen displays alternate dialing  
sequences available for this call.  
base) at any time to  
exit call history.  
3. Press MENU/SELECT on the handset (or MENU/SEL on the base), You’ll hear a confirmation  
beep.  
• If both the name  
and number are  
not provided,  
UNABLE TO SAVE  
will be displayed.  
Screen Displays:  
When:  
The other party is blocking name and/or number  
information.  
PRIVATE NUMBER  
Your phone company is unable to receive  
information about this caller’s name and/or number.  
UNKNOWN NUMBER  
30 BASIC OPERATION  
 
Voicemail  
Access Voicemail  
When a voicemail is detected, VOICEMAIL key will be illuminated and NEW VOICEMAIL will display  
on the handset and base.  
• Inordertousethese  
features, you must  
subscribe to and  
activate voicemail  
service through  
yourlocaltelephone  
company.  
Once your voicemail access number and password are programmed into your phone, you can quickly  
retrieve voicemail messages by pressing the VOICEMAIL key on the handset or base.  
When retrieving voicemail messages, you can use the dedicated PLAY, SKIP and ERASE keys on  
the handset or base to access play, skip and erase messages functions.  
Clear Voicemail  
• When one handset  
is accessing the  
voicemailsetup, the  
other handset(s)  
cannot access it at  
the same time. If  
this is attempted,  
NOT AVAILABLE  
AT THIS TIME will  
be displayed.  
If you wish to manually turn off the voicemail indications on the handset and base, follow the below  
steps:  
From the idle mode, press MENU/SELECT on the handset (or MENU/SEL on the base), then the or  
keys to CLR VOICEMAIL. Press MENU/SELECT on the handset (or MENU/SEL on the base), the  
screen will display TURN INDICATOR OFF? Press MENU/SELECT on the handset (or MENU/SEL  
on the base).  
Programming the Voicemail Access Keys  
Your phone is factory programmed with the appropriate key sequences for PLAY, SKIP, ERASE and  
VOICEMAIL keys. If the default programming for these or password do not work with your voicemail  
system, you can reprogram them.  
From the idle mode, press MENU/SELECT on the handset (or MENU/SEL on the base), use or  
to scroll to FEATURE CODES, then press MENU/SELECT on the handset (or MENU/SEL on the  
base). With VOICEMAIL SETUP displayed, press MENU/SELECT on the handset (or MENU/SEL on  
the base). Use or to scroll to your desired option, then press MENU/SELECT on the handset (or  
MENU/SEL on the base).  
You can access the following options:  
ACCESS NUMBER PASSWORD PLAY SKIP ERASE RESET ALL CODES  
BASIC OPERATION 31  
 
Voicemail  
Programming Password  
You need to program a password to access your voicemail. First, you must activate and define your  
voicemail password with the voicemail service provided by your local telephone company. Once you  
have defined your password, you can then program it into the phone.  
PASSWORD  
Use  
or to scroll to PASSWORD, then press MENU/SELECT on  
the handset (or MENU/SEL on the base) to choose it. You see the  
following display:  
_
Use number keys to enter the password number provided by your local telephone company. To enter  
pauses, press and hold PAUSE. Press DELETE/MUTE on the handset (or DELETE on the base)  
to erase numbers if you make a mistake. When finished press MENU/SELECT on the handset (or  
MENU/SEL on the base).  
Programming the VOICEMAIL key  
The default voicemail access number is *98. If this does not match the number provided by your local  
telephone company, you will need to edit the number.  
Use or to scroll to ACCESS NUMBER, then press MENU/SELECT  
ACCESS NUMBER  
*98_  
on the handset (or MENU/SEL on the base). You see the following  
display:  
Press DELETE/MUTE on the handset (or DELETE on the base). Enter  
the new voicemail access number provided by your local telephone  
company. To enter pauses, press and hold PAUSE. When finished  
press MENU/SELECT on the handset (or MENU/SEL on the base).  
Programming the PLAY key  
The default PLAY key number is 1. If this does not match the number  
provided by your local telephone company, you will need to edit the  
number.  
Use or to scroll to PLAY, then press MENU/SELECT on the handset  
(or MENU/SEL on the base). The display will show:  
PLAY  
1_  
32 BASIC OPERATION  
 
Voicemail  
Press DELETE/MUTE on the handset (or DELETE on the base). Enter the new number provided by your local  
telephone company. To enter pauses, press and hold PAUSE. When finished press MENU/SELECT on the  
handset (or MENU/SEL on the base).  
Programming the SKIP key  
The default SKIP key number is 33. If this does not match the number provided by your local telephone  
company, you will need to edit the number.  
Use or to scroll to SKIP, then press MENU/SELECT on the handset (or  
MENU/SEL on the base). You see the following display:  
SKIP  
#_  
Press DELETE/MUTE on the handset (or DELETE on the base). Enter the  
new number provided by your local telephone company. To enter pauses,  
press and hold PAUSE. When finished press MENU/SELECT on the handset  
(or MENU/SEL on the base).  
Programming the ERASE key  
The default ERASE key number is 7. If this does not match the number  
provided by your local telephone company, you will need to edit the number.  
Use  
or to scroll to ERASE, then press MENU/SELECT on the handset  
ERASE  
(or MENU/SEL on the base). You see the following display:  
3_  
Press DELETE/MUTE on the handset (or DELETE on the base). Enter the  
new number provided by your local telephone company. To enter pauses,  
press and hold PAUSE. When finished press MENU/SELECT on the handset  
(or MENU/SEL on the base).  
Reset all codes  
You can reset all voicemail codes to their default values.  
Use to scroll to RESET ALL CODES, then press MENU/SELECT on the  
handset (or MENU/SEL on the base). You see the following display:  
RESET  
CODES?  
Press MENU/SELECT on the handset (or MENU/SEL on the base).  
BASIC OPERATION 33  
 
Custom Pay-Per-Use (PPU) Features  
PPU Keys on Base  
You can use the dedicated keys on the base unit to access below functions.  
• Your local telephone  
c o m p a n y m a y  
provide a monthly  
subscription to an  
individual service  
or a package of  
services which gives  
you unlimited usage  
for a small monthly  
fee.  
AUTO CALL BACK dials the last party who called you, whether or not you answered the call. A charge  
is added to your phone bill each time you use this feature.  
3-WAY CALLING allows you to talk with two separate parties from a single line. To use this feature,  
follow these steps:  
1. Call your first party, after the party answers,  
2. Press 3-WAY CALLING. Wait for dial tone.  
3. Call your second party, after the call is answered,  
4. Press 3-WAY CALLING again.  
A charge is added to your phone bill each time this service is used.  
REPEAT DIALING repeatedly dials the last number you called, over a time interval determined by  
your local phone company. This is useful in reaching a party whose line is busy. A charge is added to  
your phone bill each time this service is used.  
PPU Keys on Handset  
To access PPU features on the handsets:  
Press ON.  
Press BILLED SERVICES key, then use the or keys to scroll to your desired option.  
Press MENU/SELECT on the handset (or MENU/SEL on the base).  
34 BASIC OPERATION  
 
Custom Pay-Per-Use (PPU) Features  
Change PPU Key Setting  
Your phone is factory programmed with the PPU keys, you can reprogram the codes to the numbers  
provided by your local telephone company.  
From the idle mode, press MENU/SELECT on the handset (or MENU/SEL on the base), use or  
to scroll to FEATURE CODES, then press MENU/SELECT on the handset (or MENU/SEL on the  
base). Press or to scroll to BILLED SERVICES, then press MENU/SELECT on the handset (or  
MENU/SEL on the base). Use or to scroll to your desired option, then press MENU/SELECT on  
the handset (or MENU/SEL on the base).  
You can access the following options:  
AUTO CALLBACK  
3-WAY CALLING  
REPEAT DIALING  
RESET ALL CODES  
Change Auto Call Back Number  
The default AUTO CALLBACK number is *69. If this does not match the number provided by your  
local telephone company, you will need to edit the number.  
AUTO CALLBACK  
Use or to scroll to AUTO CALLBACK, then press MENU/SELECT  
on the handset (or MENU/SEL on the base). The display will show:  
*69_  
Press DELETE/MUTE on the handset (or DELETE on the base). Enter  
the new number provided by your local telephone company. To enter pauses, press and hold PAUSE.  
When finished press MENU/SELECT on the handset (or MENU/SEL on the base).  
BASIC OPERATION 35  
 
Custom Pay-Per-Use (PPU) Features  
Change 3-Way Calling Number  
The default 3-WAY CALLING code is F (flash). If this does not match the number provided by your  
local telephone company, you will need to edit the number.  
3-WAY CALLING  
Use or to scroll to 3-WAY CALLING, then press MENU/SELECT  
on the handset (or MENU/SEL on the base). You see the following  
display:  
F_  
Press DELETE/MUTE on the handset (or DELETE on the base). Enter the new number provided  
by your local telephone company. To enter pauses, press and hold PAUSE. When finished press  
MENU/SELECT on the handset (or MENU/SEL on the base).  
Change Repeat Dialing Number  
The default repeat dialing number is *66. If this does not match the number provided by your local  
telephone company, you will need to edit the number.  
REPEAT DIALING  
Use or to scroll to REPEAT DIALING, then press MENU/SELECT  
on the handset (or MENU/SEL on the base). The display will show:  
*66_  
Press DELETE/MUTE on the handset (or DELETE on the base). Enter  
the new number provided by your local telephone company. To enter pauses, press and hold PAUSE.  
When finished press MENU/SELECT on the handset (or MENU/SEL on the base).  
Reset all codes  
You can reset all PPU codes to their default values.  
Use or to scroll to RESET ALL CODES, then press MENU/SELECT  
on the handset (or MENU/SEL on the base). You see the following  
RESET  
display:  
CODES?  
Press MENU/SELECT on the handset (or MENU/SEL on the base).  
36 BASIC OPERATION  
 
Batteries  
Battery Care and Maintenance  
After your battery is fully charged, you can expect the following performance:  
• If you repeatedly  
get a low battery  
indicator, even  
after charging  
overnight,  
the battery should  
be replaced.  
Operation  
Operating time  
While in use (talking)  
up to 8 hours  
up to 4 days  
While not in use (standby*)  
* Handset is off the base unit or charger but not in use.  
• To reduce the risk  
of fire or injury to  
persons or damage  
to the telephone,  
charge the battery  
provided with  
The battery needs charging when:  
— A new battery is installed in the handset.  
— The phone beeps twice every five seconds.  
— The screen displays LOW BATTERY and the low battery icon.  
Place the handset in the base so the CHARGE light turns on. The battery is typically fully charged  
in 16 hours.  
this phone (or  
equivalent) in  
You can keep the battery fully charged by returning the handset to the base after each use.  
accordance with  
the instructions and  
limitations specified  
in this user’s  
Replacing the Handset Battery  
1. Remove the battery compartment cover on the handset by pressing on the indentation and sliding  
the cover downward.  
2. Lift out the old battery and disconnect.  
3. Align the two holes in the new battery’s plug with the socket pins, and snap the plug into place. Snap  
the battery in the compartment, as described in Installation,  
on page 4.  
manual.  
4. Replace the cover by sliding it up into place.  
5. The new battery must be charged before using the phone.  
Place the handset in the base and allow it to charge for at  
least 16 hours the first charge. The telephone might operate  
before that, but for best performance, let the battery charge  
fully.  
BASIC OPERATION 37  
 
Troubleshooting  
If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after  
trying these suggestions, call the Supplier.  
Problem  
Suggestion  
My phone doesn’t  
work at all.  
• Make sure the power cord is plugged in.  
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall  
jack.  
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the  
handset to its base when not in use.  
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in.  
Allow up to one minute for the handset and base to reset.  
• You may need to purchase a new battery, please refer to the Batteries section of this  
user’s manual.  
I cannot get a dial  
tone.  
• First try all the suggestions above.  
• Move the handset closer to the base. You might have moved out of range.  
• Your line cord might be malfunctioning. Try installing a new line cord.  
• If the previous suggestions don’t work, disconnect the base unit from the telephone jack and  
connect a different phone. If there is no dial tone on that phone either, the problem is in your  
wiring or local service. Contact your local telephone company.  
38 ADDITIONAL INFORMATION  
 
Troubleshooting  
Problem  
Suggestion  
I cannot dial out.  
• Make sure you have a dial tone before dialing. The handset may take a second or two to find  
the base and produce a dial tone. This is normal. Wait an extra second before dialing.  
• Make sure your phone is set to the correct dial mode for the type of service that you have (pulse  
or touchtone). Refer to the Installation section of this user’s manual to set the dial mode.  
• If the other phones in your home are having the issue, the problem is in your wiring or local  
service. Contact your local telephone company (charges may apply).  
• Eliminate any background noise. Noise from a television, radio or other appliance may cause  
the phone to not dial out properly. If you cannot eliminate the background noise, first try muting  
the handset before dialing, or dialing from another room in your home with less background  
noise.  
My handset beeps  
four times and isn’t  
performing normally.  
• Make sure the power cord is securely plugged into the base. Plug the unit into a different, working  
outlet not controlled by a wall switch.  
• Move the handset closer to the base. You might have moved out of range.  
• If the handset is in its base and the charging light does not come on, refer to The Charge Light  
is Off in this troubleshooting guide.  
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in.  
Allow up to one minute for the handset and base to reset.  
• Other electronic products can cause interference with your cordless phone. Try installing your  
phone as far away from these types of electronic devices as possible: wireless routers, radios,  
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal  
computers, kitchen appliances and other cordless phones.  
ADDITIONAL INFORMATION  
39  
 
Troubleshooting  
Problem  
Suggestion  
CAN’T CONNECT  
displays on my  
handset.  
• Move the handset closer to the base. You might have moved out of range.  
• If the handset is in its base and the charging light does not come on, refer to The charge light is  
off in this troubleshooting guide.  
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow  
up to one minute for the handset and base to reset.  
• Other electronic products can cause interference with your cordless phone. Try installing your  
phone as far away from these types of electronic devices as possible: wireless routers, radios,  
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers,  
kitchen appliances and other cordless phones.  
The batteries will not  
hold a charge.  
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the handset  
to its base when not in use.  
• You may need to purchase a new battery, please refer to the Batteries section of this user’s  
manual.  
• Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual  
for further instruction.  
If you subscribe to  
DSL service  
If you hear noise during conversations and/or your caller ID features aren’t functioning properly,  
install a noise filter to the telephone line between the base unit and the telephone line jack. Contact  
your DSL provider to obtain a noise filter.  
40 ADDITIONAL INFORMATION  
 
Troubleshooting  
Problem  
Suggestion  
I get noise, static,  
or weak signal even  
when I’m near the  
base.  
• Other electronic products can cause interference with your cordless phone. Try installing your  
phone as far away from these types of electronic devices as possible: wireless routers, radios,  
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers,  
kitchen appliances and other cordless phones.  
• Microwaves operate on the same frequency as your phone. It is normal to experience static on  
your phone while the microwave is running. Do not install this phone in the same outlet or near  
the microwave.  
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge  
protector) into a different location. If this solves the problem, re-locate your phone or modem farther  
apart from one another, or use a different surge protector.  
• Relocate your phone to a higher location. The phone will likely get better reception not installed  
in a low area.  
• If the other phones in your home are having the issue, the problem is in your wiring or local service.  
Contact your local telephone company (charges may apply).  
I hear other calls while • Disconnect your base unit from the telephone jack, and plug in a regular telephone. If you  
using my phone.  
still hear other calls, the problem is probably in your wiring or local service. Call your local  
telephone company.  
I hear noise in the  
handset, and none of  
the keys or buttons  
work.  
• Make sure the power cord is plugged in.  
ADDITIONAL INFORMATION  
41  
 
Troubleshooting  
Problem  
Suggestion  
My handset does not  
ring when I receive  
a call.  
• Make sure you have the ringer activated. Refer to the section(s) on ringer selection in this user’s  
manual.  
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.  
Make sure the power cord is plugged in.  
• You may be too far from the base unit.  
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the handset  
to its base when not in use.  
• You may have too many extension phones on your telephone line to allow all of them to ring. Try  
unplugging some of the other phones.  
• The layout of your home or office might be limiting the operating range. Try moving the base to  
another location, preferably on an upper floor.  
• If the other phones in your home are having the issue, the problem is in your wiring or local service.  
Contact your local telephone company (charges may apply).  
• Test a working phone at the phone jack. If another phone has the same problem, the problem is  
the phone jack. Contact your local telephone company (charges may apply).  
• Other electronic products can cause interference with your cordless phone. Try installing your  
phone as far away from these types of electronic devices as possible: wireless routers, radios,  
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers,  
kitchen appliances and other cordless phones  
• Your line cord might be malfunctioning. Try installing a new line cord.  
42 ADDITIONAL INFORMATION  
 
Troubleshooting  
Problem  
Suggestion  
My calls fade or cut in  
and out while I’m using  
my handset.  
• Other electronic products can cause interference with your cordless phone. Try installing your  
phone as far away from these types of electronic devices as possible: wireless routers, radios,  
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers,  
kitchen appliances and other cordless phones  
• Microwaves operate on the same frequency as your phone. It is normal to experience static on  
your phone while the microwave is running. Do not install this phone in the same outlet or near  
the microwave.  
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge  
protector) into a different location. If this solves the problem, re-locate your phone or modem farther  
apart from one another, or use a different surge protector.  
• Relocate your phone to a higher location. The phone will get better reception not installed in a low  
area.  
• If the other phones in your home are having the issue, the problem is in your wiring or local service.  
Contact your local telephone company (charges may apply).  
The charge light is off. • Clean the handset and base charging contact each month using a pencil eraser or cloth.  
• Make sure the power and line cords are plugged in correctly and firmly.  
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow  
up to one minute for the handset and base to reset.  
• Your phone might be malfunctioning. Please refer to the Limited Warranty section of this user’s  
manual for further instruction.  
ADDITIONAL INFORMATION  
43  
 
Troubleshooting  
Problem  
Suggestion  
My Caller ID isn’t  
working.  
• Caller ID is a subscription service. You must subscribe to this service for this feature to work on  
your phone.  
• Your caller must be calling from an area that supports caller ID.  
• Both you and your caller’s telephone companies must use caller ID compatible equipment.  
Common cure for  
electronic equipment.  
If the unit does not seem to be responding normally, then try putting the handset in its base. If it  
does not seem to respond, do the following (in the order listed):  
1. Disconnect the power to the base.  
2. Disconnect the handset battery, and spare battery, if applicable.  
3. Wait a few minutes.  
4. Connect power to the base.  
5. Re-install the battery(ies).  
6. Wait for the handset to re-establish its link with the base. To be safe, allow up to one minute for  
this to take place.  
44 ADDITIONAL INFORMATION  
 
Maintenance  
Taking care of your telephone  
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.  
Avoid rough treatment  
Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.  
Avoid water  
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install your base unit near a sink, bathtub or shower.  
Electrical storms  
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, use caution when using electric appliances during storms.  
Cleaning your telephone  
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning  
solvents of any kind.  
Limited Warranty  
The Supplier warrants, to the original purchaser only, the material and workmanship of this product for ONE YEAR from the date of purchase. We will repair or replace, at our option, this product without  
charge should it fail due to a defect in material or workmanship within that time period.  
This warranty does not apply to loss or damage that is the result of accident, misuse or negligence. All other warranties, expressed, implied or statutory, including warranties of fitness for a particular  
purpose, are limited to the time period listed and are otherwise excluded from this warranty if unauthorized repairs are attempted. Additionally, the Supplier shall not be liable for any incidental or  
consequential damage or commercial loss, nor for any other loss or damages.  
The Supplier assumes no responsibility for products sent without prior return authorization.  
ADDITIONAL INFORMATION  
45  
 
Important Safety Instructions  
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:  
1.  
2.  
3.  
4.  
5.  
6.  
Read and understand all instructions.  
Follow all warnings and instructions marked on the product.  
Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.  
Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool).  
Do not place this product on an unstable surface, such as a table, shelf or stand. The product may fall, causing serious damage.  
Slots and openings in the back or bottom of the base unit and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the  
product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper  
ventilation is not provided.  
7.  
This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your dealer or local power  
company.  
8.  
9.  
Do not allow anything to rest on the power cord. Do not install this product where the cord may have anyone walking on it.  
Never push objects of any kind into this product through slots in the base or handset as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock.  
Never spill liquid of any kind on the product.  
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base or handset other than specified access  
doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.  
11. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.  
12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:  
A.  
B.  
C.  
D.  
When the power supply cord or plug is damaged or frayed.  
If liquid has been spilled onto the product.  
If the product has been exposed to rain or water.  
If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions, as improper adjustment of  
other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.  
If the product has been dropped and the base and/or handset has been damaged.  
If the product exhibits a distinct change in performance.  
E.  
F.  
13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.  
14. Do not use the telephone to report a gas leak in the vicinity of the leak.  
15. Only put the handset of your telephone next to your ear when it is in normal talk.  
46 ADDITIONAL INFORMATION  
 
FCC, ACTA and IC Regulations  
FCC Part 15  
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements  
are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and  
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this  
equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by  
one or more of the following measures:  
* Reorient or relocate the receiving antenna.  
* Increase the separation between the equipment and receiver.  
* Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
* Consult the dealer or an experienced radio/TV technician for help.  
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.  
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product.  
This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The base unit shall be installed and used such that parts of the user’s  
body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied belt clip.  
FCC Part 68 and ACTA  
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this  
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.  
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant  
telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting  
to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.  
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is  
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more  
information, please contact your local telephone company.  
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your  
alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.  
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its  
authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.  
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before  
interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform  
you of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product.  
The telephone company is required to notify you if such changes are planned.  
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.  
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:  
ADDITIONAL INFORMATION  
47  
 
FCC, ACTA and IC Regulations  
* Remain on the line and briefly explain the reason for the call before hanging up.  
* Perform such activities in off-peak hours, such as early morning or late evening.  
Industry Canada  
This equipment complies with regulations RSS210 and CS-03 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device  
must accept any interference, including interference that may cause undesired operation of the device.  
The term ‘’IC: ‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.  
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination  
on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.  
48 ADDITIONAL INFORMATION  
 
Technical Specifications  
Enhanced 5.8GHz technology–your phone operates on a dual band transmission that combines the best of 5.8GHz and 2.4GHz  
technologies, providing enhanced performance over standard cordless telephones.  
Frequency Control  
Transmit Frequency  
Crystal controlled  
PLL synthesizer  
Base: 5725–5850 MHz  
Handset: 2400–2483.5 MHz  
Base: 2400–2483.5 MHz  
Handset: 5725–5850 MHz  
95  
Receive Frequency  
Channels  
Nominal Effective Range  
Maximum power allowed by FCC and IC. Actual operating range may  
vary according to environmental conditions at the time of use.  
Size  
Handset: 42mm X 52mm X 163mm  
Base: 177mm X 127mm X 169mm  
Weight  
Handset: 124 grams  
Base: 359 grams  
Power Requirements  
Memory  
Handset: 600mAH NiMH Battery  
Base: 9V DC @ 800mA  
Phone Book: 50 Memory locations, 16 characters for name, 32 digits  
for number per location  
Call Log: 50 Memory locations  
ADDITIONAL INFORMATION  
49  
 
Index  
D
A
Delete a Phonebook Entry 27  
Delete Records from Call History in Handset or Base 29  
De-Register all system handsets 9  
Dial a Displayed Number 29  
Dial Type (preset to tone) 24  
About Call History (Caller ID) 28-30  
Access Voicemail 31  
Answering Calls 14  
B
Base Display 11  
E
Base Display Screen Messages 22  
Base Unit Layout 13  
Batteries 37  
Editing a Phonebook Entry 27  
F
Battery Care and Maintenance 37  
Before You Begin 3  
Belt Clip (optional) 8  
FCC, ACTA and IC Regulations 47-48  
Flash Function 15  
H
C
Handset and Base Indicators 10  
Handset Display 10  
Handset Display Screen Messages 20-21  
Handset Layout 12  
Handset Locator 18  
Headset 18  
Call Forward 17  
Caller ID 28  
Change 3-Way Calling Number 36  
Change Auto Call Back Number 35  
Change PPU Key Setting 35  
Change Repeat Dialing Number 36  
Charge the Handset battery 7  
Check for dial tone 8  
I
Important Safety Instructions 46  
Install Handset Battery 4  
Installation 4  
Choose Location 4  
Clear Voicemail 31  
Conference Call 15  
Intercom Call 16  
Custom Pay-Per-Use (PPU) Features 34  
50  
INDEX  
 
Index  
Key Tone (preset to on) 24  
K
Registration 9  
Replacing the Handset Battery 37  
Re-Register existing handsets to a new base 9  
Reset All codes 33, 36  
Review Call History 29  
Reviewing/Dialing from the Phonebook 26  
Ringer Tone 23  
L
Language (preset to English) 24  
Limited Warranty 45  
M
Ringer Volume 23  
Maintenance 45  
Making Calls 14  
Mute Function 15  
S
Shared Call Log 28  
Store a Call History Record in the Directory 30  
Storing a New Entry 25  
O
Operating Range 19  
T
P
Table/Desk Installation 6  
Technical Specifications 49  
Telephone Directory 25-27  
Telephone Operation 14-22  
Telephone Settings 23-24  
To register your accessory handsets 9  
Transferring Calls 16  
Parts Checklist 3  
Power Guard/Spare Battery Charger Feature 5  
PPU Keys on Base 34  
PPU Keys on Handset 34  
Programming Password 32  
Programming the ERASE key 33  
Programming the PLAY key 32  
Programming the SKIP key 33  
Programming the Voicemail Access Keys 31  
Programming the VOICEMAIL key 32  
Troubleshooting 38-44  
V
Voicemail 31  
W
R
Wall Mounting 7  
Redial Function 15  
INDEX  
51  
 
Printed in China.  
91-000608-010-000  
 
Users Manual  
Model: BS5872  
 

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