GE General Electric Cooktop PP962 User Manual

ge.com  
Safety Instructions . . . . . . . 2–4  
Owner’s Manual  
Operating Instructions  
PP912  
PP932  
PP942  
PP962  
PP972  
Bridge Surface Element . . . . . .8  
Control Lock-Out . . . . . . . . . . . 9  
Cookware Tips . . . . . . . . . .10, 11  
Dual Surface Element . . . . . . . 8  
Features of Your Cooktop . . . 5, 6  
Surface Elements . . . . . . . . . 7–9  
Tri-Ring Surface Element . . .8, 9  
Warming Zone  
Surface Element . . . . . . . . . . . .9  
Care and Cleaning  
Control Knobs . . . . . . . . . . . . 12  
Glass Cooktop . . . . . . . . . . 13, 14  
Stainless Steel Surfaces . . . . . . 12  
Troubleshooting Tips . . . . . . 15  
Consumer Support  
Consumer Support . . Back Cover  
Product Registration . . . . . 17, 18  
Warranty . . . . . . . . . . . . . . . . . 19  
Write the model and serial  
numbers here:  
Model # ________________  
Serial # ________________  
You can find them on a label  
under the cooktop.  
49-80413 09-06 JR  
ge.com  
WARNING!  
SAFETY PRECAUTIONS  
I Do not touch surface elements. These  
surfaces may be hot enough to burn even  
though they are dark in color. During and  
after use, do not touch, or let clothing or  
other flammable materials contact the  
surface elements or areas nearby the  
surface elements; allow sufficient time  
for cooling first.  
I Use little fat for effective shallow or  
deep-fat frying. Filling the pan too full  
of fat can cause spillovers when food is  
added.  
I If a combination of oils or fats will be used  
in frying, stir together before heating, or as  
fats melt slowly.  
I Always heat fat slowly, and watch as it heats.  
I Potentially hot surfaces include the  
I Use a deep fat thermometer whenever  
possible to prevent overheating fat beyond  
the smoking point.  
cooktop and areas facing the cooktop.  
I To minimize the possibility of burns,  
ignition of flammable materials and  
spillage, the handle of a container  
should be turned toward the center  
of the cooktop without extending over  
any nearby surface elements.  
I Never try to move a pan of hot fat,  
especially a deep fat fryer. Wait until  
the fat is cool.  
I Do not store flammable materials near  
the cooktop.  
I Always turn the surface element control to  
off before removing the cookware.  
I Keep the hood and grease filters clean  
to maintain good venting and to avoid  
grease fires.  
I Use proper pan size—select cookware  
having flat bottoms large enough to cover  
the surface heating element. The use of  
undersized cookware will expose a portion  
of the surface element to direct contact  
and may result in ignition of clothing.  
Proper relationship of cookware to surface  
element will also improve efficiency.  
I Do not store or use combustible materials,  
gasoline or other flammable vapors and  
liquids in the vicinity of this or any  
appliance.  
I Clean only parts listed in this Owner’s  
Manual.  
I Never leave surface elements unattended at  
high heat settings. Boilovers cause smoking  
and greasy spillovers that may catch on fire.  
I Do not leave paper products, cooking  
utensils or food on the cooktop when  
not in use.  
I Only certain types of glass, glass/ceramic,  
earthenware or other glazed containers are  
suitable for cooktop cooking; others may  
break because of the sudden change in  
temperature.  
I Keep cooktop clean and free of  
accumulation of grease or spillovers  
which may ignite.  
I Never heat unopened food containers.  
Pressure buildup may make container  
burst and cause injury.  
I Keep an eye on foods being fried at high  
or medium-high heat settings.  
I Never leave jars or cans of fat drippings  
I Foods for frying should be as dry as  
possible. Frost on frozen foods or moisture  
on fresh foods can cause hot fat to bubble  
up and over the sides of the pan.  
on or near your cooktop.  
I Never use your appliance for warming or  
heating the room.  
COOK MEAT AND POULTRY THOROUGHLY…  
Cook meat and poultry thoroughly—meat to at least an INTERNAL temperature of 160°F and poultry  
to at least an INTERNAL temperature of 180°F. Cooking to these temperatures usually protects against  
foodborne illness.  
3
IMPORTANT SAFETY INFORMATION.  
READ ALL INSTRUCTIONS BEFORE USING.  
WARNING!  
RADIANT SURFACE ELEMENTS  
Use care when touching the cooktop. The glass surface of the cooktop will retain heat after the  
controls have been turned off.  
I Avoid scratching the glass cooktop.  
The cooktop can be scratched with items  
such as sharp instruments, rings or other  
jewelry and rivets on clothing.  
I Clean the cooktop with caution. If a wet  
sponge or cloth is used to wipe spills on  
a hot surface element, be careful to avoid  
steam burns. Some cleansers can produce  
noxious fumes if applied to a hot surface.  
I Never use the glass cooktop surface as  
a cutting board.  
I NOTE: We recommend that you avoid  
wiping any surface element areas until they  
have cooled and the indicator light has  
gone off. Sugar spills are the exception  
to this. Please see the Cleaning the Glass  
Cooktop section.  
I Do not place or store items on top of the  
glass cooktop surface when it is not in use.  
I Be careful when placing spoons or other  
stirring utensils on glass cooktop surface  
when it is in use. They may become hot  
and could cause burns.  
I To avoid possible damage to the cooking  
surface, do not apply the cleaning cream  
to the glass surface when it is hot.  
I Avoid heating an empty pan. Doing so may  
damage the cooktop and the pan.  
I After cleaning, use a dry cloth or paper  
towel to remove all the cleaning cream  
residue.  
I Do not allow water, other liquids or grease  
to remain on the cooktop.  
I To minimize the possibility of burns, always I Read and follow all instructions and  
be certain that the controls for all surface  
elements are at the off position and the  
entire glass surface is cool before  
warnings on the cleaning cream labels.  
I Use care when touching the cooktop. The  
glass surface of the cooktop will retain heat  
after the controls have been turned OFF.  
attempting to clean the cooktop.  
I Do not operate the glass surface elements  
if the glass is broken. Spillovers or cleaning  
solution may penetrate a broken cooktop  
and create a risk of electrical shock.  
I Do not stand on the glass cooktop.  
I Large scratches or impacts to glass  
cooktops can lead to broken or  
shattered glass.  
Contact a qualified technician immediately  
should your glass cooktop become broken.  
READ AND FOLLOW THIS SAFETY INFORMATION CAREFULLY.  
SAVE THESE INSTRUCTIONS  
4
Features of your 36” cooktop.  
ge.com  
Throughout this manual, features and appearance may vary from your model.  
PP972  
OFF  
OFF  
WARMING  
ZONE  
OFF  
OFF  
OFF  
MED  
PP962  
OFF  
OFF  
WARMING  
ZONE  
H
O
I
L
OFF  
OFF  
OFF  
L
MED  
I
O
I
H
HI  
H
8
8
3
8
6
8
6
6
6
6
4
LO  
4
4
4
HI  
2
2
HI  
2
2
LO  
LO  
6
3
LO  
Feature Index (Features and appearances may vary.)  
Explained on page  
Single Surface Element  
7
Dual Surface Element  
8
8, 9  
7
Tri-Ring Surface Element  
Left Rear Surface Element Control Knob  
Warming Zone Surface Element  
Control Lock Indicator Light  
9
9
Surface Element ON Indicator Light  
Center or Tri-Ring Surface Element Control Knob  
Dual Surface Element Control Knob  
Right Rear Surface Element Control Knob  
Control Lock Knob  
7
9
8
7
9
Left Front and Bridge Surface Element  
Bridge/Left Front Surface Element Control Knob  
8
8
5
Features of your 30” cooktop.  
Throughout this manual, features and appearance may vary from your model.  
PP912  
PP942  
PP932  
Feature Index (Features and appearances may vary.)  
Explained on page  
Single Surface Element  
7
Dual Surface Element  
8
7
Left Rear Surface Element Control Knob  
Left Front Surface Element Control Knob  
Control Lock Indicator Light  
7
8
Surface Element ON Indicator Light  
Dual Surface Element Control Knob  
Dual Surface Element Selector Knob  
Right Rear Surface Element Control Knob  
Control Lock Knob  
7
8
8
7
9
Left Front and Bridge Surface Element  
Bridge Surface Element Selector Knob  
Tri-Ring Surface Element  
8
8
8, 9  
8
Tri-Ring Surface Element Selector Knob  
Tri-Ring Surface Element Control Knob  
9
6
Left Front/Bridge Surface Control Knob  
8
Using the surface elements.  
ge.com  
Throughout this manual, features and appearance may vary from your model.  
How to Set  
Push the knob down and turn in either  
direction to the setting you want. When  
the control is in any position other than  
OFF, it may be rotated without pushing  
it down.  
The ELEMENT ON indicator light will  
glow when any surface element is on.  
A HOT SURFACE indicator light will glow  
when any radiant element is turned on  
and will remain on until the surface is  
cooled to approximately 150°F.  
At both OFF and HI the control  
clicks into position. You may hear  
slight clicking sounds during cooking,  
indicating the control is keeping the  
power level you set.  
NOTE:  
IIt comes on when the element is hot to the  
touch.  
IIt stays on even after the element is turned off.  
IIt glows brightly until the element is cooled to  
approximately 150°F.  
IBe sure you turn the control knob to OFF when  
you finish cooking.  
The controls for the radiant surface  
elements can be set anywhere between  
LO and HI for an unlimited number of  
heat settings. With the infinite switch the  
element cycles on and off to maintain  
your selected control setting.  
About the radiant surface elements…  
The radiant cooktop features heating  
elements beneath a smooth glass surface.  
SURFACE  
COOKING  
IWater stains (mineral deposits) are removable  
using the cleaning cream or full strength white  
vinegar.  
NOTE: A slight odor is normal when a new  
cooktop is used for the first time. It is caused by  
the heating of new parts and insulating materials  
and will disappear in a short time.  
IUse of window cleaner may leave an  
iridescent film on the cooktop. The cleaning  
cream will remove this discoloration.  
Never cook directly on the glass.  
Always use cookware.  
NOTE: On models with light colored glass  
cooktops, it is normal for the cooking zones to  
change color when hot or cooling down. This is  
temporary and will disappear as glass cools to  
room temperature.  
IDon’t store heavy items above the cooktop.  
If they drop onto the cooktop, they can cause  
damage.  
OFF CENTER  
IDo not use the surface as a cutting board.  
The surface element will cycle on and off  
to maintain your selected control setting.  
It is safe to place hot cookware (from the  
oven or surface) on the glass cooktop  
when the surface is cool.  
Always center the pan on the surface  
element you are using.  
Even after the surface elements are  
turned off, the glass cooktop retains  
enough heat to continue cooking. To  
avoid overcooking, remove pans from  
the surface elements when the food  
is cooked. Avoid placing utensils that  
could become hot or plastics that could  
melt on the surface element until it has  
cooled completely.  
DRAGGING  
Do not slide cookware across the  
cooktop because it can scratch the  
glass. The glass is scratch-resistant,  
not scratchproof.  
7
Using the surface elements.  
The dual surface element has 2 cooking sizes to select from so you can match the size of the element to the size of the cookware you are using.  
Dual Surface Element with Selector Knob (on some models)  
To use the large surface element, turn  
the SELECTOR knob to . Push in and  
turn the control knob to the desired  
setting. The element will heat the entire  
area contained by the larger circle.  
To use the small surface element, turn  
the SELECTOR knob to . Push in and  
turn the control knob to the desired  
setting. The element will only heat  
the area inside the smaller circle.  
Large  
Small  
surface  
element  
setting  
surface  
element  
setting  
Dual Surface Element without Selector Knob (on some models)  
OFF  
HI  
To use the small surface element, turn the  
control knob to the settings.  
8
8
6
6
To use the large surface element, turn the  
4
4
control knob to the  
settings.  
2
2
LO  
LO  
Bridge Surface Element with Selector Knob (on some models)  
Choose pans that match the  
circle/bridge area as closely as possible.  
You can create an oblong heated area by using  
the left rear element in addition to the front  
element bridge combination.  
When the SELECTOR knob points to  
,
Make sure the pan rests flat on the glass  
cooktop.  
the control knob controls the left front  
surface element only.  
When the SELECTOR knob points to  
the control knob controls both the left  
,
front surface element and the bridge area.  
Bridge Surface Element without Selector Knob (on some models)  
OFF  
Make sure the pan rests flat on the glass  
cooktop.  
Choose pans that match the  
circle/bridge area as closely as possible.  
HI  
8
8
6
To use the bridge element, push and  
turn the control knob to , stopping at  
the desired settings.  
To use the left front surface element only,  
push and turn the control knob to  
stopping at the desired settings.  
,
4
4
2
2
R
E
M
M
I
S
The Tri-Ring surface element offers 3 cooking areas to match the size of the cookware you are using.  
Tri-Ring Surface Element with Selector Knob (on some models)  
To use the smallest cooking area, turn  
To use the largest cooking area, turn the  
SELECTOR knob to . Push and turn  
the SELECTOR knob to . Push and turn  
the control knob to the desired setting.  
This will activate only the smallest inside  
heating area.  
the control knob to the desired setting.  
To use the medium cooking area, turn  
the SELECTOR knob to  
.
Push down and turn the control knob to  
the desired setting.  
8
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Tri-Ring Surface Element without Selector Knob (on some models)  
OFF  
To use the large surface element,  
setting. This will activate the medium-size  
heating area.  
LO  
HI  
push and turn the center control knob  
3
6
clockwise to  
, stopping at the desired  
To use the smallest surface element,  
push and turn the center control knob  
6
setting. This will activate the entire  
heating area.  
LO  
HI  
clockwise to  
setting. This will activate the smallest,  
inside heating area.  
, stopping at the desired  
HI  
LO  
To use the medium surface element,  
push and turn the center control knob  
6
3
clockwise to  
, stopping at the desired  
Surface Elements Cycle On and Off  
Surface elements will cycle on and off  
to maintain the temperature you have  
selected.  
The temperature limiter may cycle the  
elements off while cooking if:  
I The pan boils dry.  
I The pan bottom is not flat.  
I The pan is off-center.  
All radiant surface elements have a  
temperature limiter that protects the  
glass cooktop from getting too hot.  
I There is no pan on the element.  
Control Lock-Out (appearance may vary)  
To lock the cooktop and prevent  
To unlock, press and turn the knob to  
unwanted use, turn the control lock knob UNLOCK.  
to LOCK. An indicator light will glow to  
In the locked position, the cooktop will  
produce an audible sound if any control  
knob is set to a position other than OFF.  
show that the cooktop is locked.  
Warming Zone Surface Element (on some models)  
ON/OFF  
To turn on the warming zone surface  
element:  
Use only cookware recommended for  
top-of-range cooking.  
Touch the warming zone ON/OFF  
The WARMING ZONE will keep hot,  
cooked food at serving temperature.  
Always start with hot food. Do not use to  
heat cold food. Placing uncooked or cold  
food on the warming zone could result in  
foodborne illness.  
pad, then touch the (+)/(-) pad.  
Use the (+)/(-) pad to choose a  
setting of H (High) or L (Low).  
To turn off the warming zone surface  
element, touch the ON/OFF pad.  
For best results, all food on the  
WARMING ZONE should be covered with  
a lid or aluminum foil. When warming  
pastries or breads, the cover should be  
vented to allow moisture to escape.  
Food Type  
Breads/Pastries  
Sauces  
Soups (cream)  
Stews  
Vegetables  
Hot Beverages  
Soups (liquid)  
Control Setting  
L
L
(LOW)  
(LOW)  
(LOW)  
(LOW)  
(LOW)  
(HIGH)  
(HIGH)  
L
L
L
H
H
Always use potholders or oven mitts when  
removing food from the WARMING ZONE  
as cookware and plates will be hot.  
A hot surface indicator light will glow  
when the glass surface is hot and will  
remain on until the surface has cooled  
below 150°F.  
The chart above shows initial suggested settings  
only. The temperature, type and amount of food,  
and the time held will affect the quality of the  
food.  
CAUTION: Do not warm food on the  
WARMING ZONE for more than two hours.  
Do not use plastic wrap to cover food. Plastic  
may melt onto the surface and be very difficult  
to remove.  
9
Selecting types of cookware.  
The following information will help you choose cookware which will give good performance on glass cooktops.  
Stainless Steel:  
recommended  
Porcelain Enamel-Covered Cast Iron:  
recommended  
As long as the cookware is covered  
completely with porcelain enamel, this  
cookware is recommended. Caution is  
recommended for cast-iron cookware  
that is not completely covered with  
smooth porcelain enamel, since it may  
scratch the glass ceramic cooktop.  
Aluminum:  
heavyweight pans recommended  
Check pans for flat bottoms by  
using a straight edge.  
Good conductivity. Aluminum residue  
sometimes appears as scratches on the  
cooktop but can be removed if cleaned  
immediately. Because of its low melting  
point, thin weight aluminum should not  
be used.  
Glass-Ceramic:  
usable, but not recommended  
Poor performance. May scratch the  
surface.  
Copper:  
recommended  
Stoneware:  
usable, but not recommended  
Copper Bottoms:  
usable, but not recommended  
Poor performance. May scratch the  
surface.  
Pans with copper bottoms may leave  
residue appearing as scratches. Remove  
any residue immediately after use. Do not  
let a pot boil dry. Overheated metal can  
bond to the glass cooktop and leave a  
permanent stain if it is not removed  
immediately.  
Use pans that match the diameter of the  
surface element. Cooking performance  
will not be as good if the cookware is  
either smaller or larger than the  
surface element.  
Pans with rounded, curved, ridged  
or warped bottoms are not  
recommended.  
For Best Results  
I Place only dry pans on the surface  
elements. Do not place lids on the  
surface elements, particularly wet lids.  
I Some special cooking procedures  
require specific cookware such as  
pressure cookers, deep fat fryers, etc.  
All cookware must have flat bottoms  
and be the correct size.  
I Do not use woks that have support  
rings. This type of wok will not heat on  
glass surface elements.  
Do not place wet pans  
on the glass cooktop.  
I We recommend that you use only a  
flat-bottomed wok. They are available  
at your local retail store. The bottom  
of the wok should have the same  
diameter as the surface element  
to ensure proper contact.  
Do not use woks with support  
rings on the glass cooktop.  
Use flat-bottomed woks  
on the glass cooktop.  
10  
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Observe the Following Points in Canning  
Remember that canning is a  
process that generates large  
amounts of steam. To avoid burns  
from steam or heat, be careful  
when canning.  
Pots that extend beyond 1of the  
surface element’s circle are not  
recommended for most surface  
cooking. However, when canning with  
water-bath or pressure canner, larger-  
diameter pots may be used. This is  
because boiling water temperatures  
(even under pressure) are not harmful  
to the cooktop surfaces surrounding the  
surface elements.  
Right!  
NOTE: If your house has low voltage,  
canning may take longer than expected,  
even though directions have been carefully  
followed. The process time will be  
shortened by:  
Wrong!  
Note: Flat-bottomed canners are  
required for glass cooktops.  
HOWEVER, DO NOT USE LARGE-  
DIAMETER CANNERS OR OTHER  
LARGE-DIAMETER POTS FOR  
FRYING OR BOILING FOODS OTHER  
THAN WATER. Most syrup or sauce  
mixtures—and all types of frying—cook  
at temperatures much higher than  
boiling water. Such temperatures  
could eventually harm the glass  
cooktop surfaces.  
(1) using a pressure canner, and  
(2) starting with HOT tap water for fastest  
heating of large quantities of water.  
CAUTION:  
I Safe canning requires that harmful  
microorganisms are destroyed and  
that the jars are sealed completely.  
When canning foods in a water-bath  
canner, a gentle but steady boil must be  
maintained for the required time. When  
canning foods in a pressure canner, the  
pressure must be maintained for the  
required time.  
Be sure the canner fits over the  
center of the surface element.  
If your cooktop or its location  
does not allow the canner to be  
centered on the surface element,  
use smaller diameter pots for good  
canning results.  
I After you have adjusted the controls,  
it is very important to make sure the  
prescribed boil or pressure levels are  
maintained for the required time.  
Flat-bottomed canners must be  
used. Do not use canners with  
flanged or rippled bottoms (often  
found in enamelware) because  
they don’t make enough contact  
with the surface elements and take  
a long time to boil water.  
I Since you must make sure to process the  
canning jars for the prescribed time, with  
no interruption in processing time, do not  
can on any cooktop surface element if  
your canner is not flat.  
When canning, use recipes  
and procedures from reputable  
sources. Reliable recipes and  
procedures are available from  
the manufacturer of your canner;  
manufacturers of glass jars for  
canning, such as Ball and Kerr  
brand; and the United States  
Department of Agriculture  
Extension Service.  
11  
Care and cleaning of the cooktop.  
Be sure electrical power is off and all surfaces are cool before cleaning any part of the cooktop.  
How to Remove Protective Shipping Film and Packaging Tape  
Carefully grasp a corner of the protective  
To assure no damage is done to the  
shipping film with your fingers and slowly finish of the product, the safest way to  
peel it from the appliance surface. Do not remove the adhesive from packaging tape  
use any sharp items to remove the film.  
Remove all of the film before using the  
appliance for the first time.  
on new appliances is an application of a  
household liquid dishwashing detergent.  
Apply with a soft cloth and allow to soak.  
NOTE: The adhesive must be removed from all  
parts. It cannot be removed if it is baked on.  
Control Knobs  
Molded rib  
Stem  
The knobs can be cleaned in a  
The control knobs may be removed for easier  
cleaning.  
dishwasher or they may also be washed  
with soap and water. Make sure the insides  
of the knobs are dry before replacing.  
Spring  
clip  
Make sure the knobs are in the OFF  
positions and pull them straight off the  
stems for cleaning.  
Replace the knobs in the OFF position  
to ensure proper placement.  
Clear groove  
Stainless Steel Surfaces (on some models)  
To inquire about purchasing stainless  
steel appliance cleaner or polish, or to  
find the location of a dealer nearest you,  
please call our toll-free number:  
Do not use a steel wool pad; it will scratch  
the surface.  
To clean the stainless steel surface,  
use warm sudsy water or a stainless steel  
cleaner or polish. Always wipe the surface  
in the direction of the grain. Follow the  
cleaner instructions for cleaning the  
stainless steel surface.  
National Parts Center  
ge.com  
1.800.626.2002  
12  
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Normal Daily Use Cleaning  
ONLY use ceramic cooktop cleaner on  
the glass cooktop. Other creams may not  
be as effective.  
Shake the cleaning cream well.  
Apply a few drops of ceramic  
cooktop cleaner directly to the  
cooktop.  
To maintain and protect the surface of  
your glass cooktop, follow these steps:  
Use a paper towel or cleaning pad  
for ceramic cooktops to clean the  
entire cooktop surface.  
Before using the cooktop for  
the first time, clean it with ceramic  
cooktop cleaner. This helps protect  
the top and makes cleanup easier.  
Use a dry cloth or paper towel  
to remove all cleaning residue.  
No need to rinse.  
Clean your cooktop after  
each spill. Use ceramic  
cooktop cleaner.  
Daily use of ceramic cooktop  
cleaner will help keep the cooktop  
looking new.  
NOTE: It is very important that you DO NOT  
heat the cooktop until it has been cleaned  
thoroughly.  
Burned-On Residue  
If any residue remains, repeat the  
steps listed above as needed.  
WARNING: DAMAGE to your glass surface  
may occur if you use scrub pads other than the  
pad included with your cooktop.  
For additional protection, after all  
residue has been removed, polish  
the entire surface with ceramic  
cooktop cleaner and a paper towel.  
Allow the cooktop to cool.  
Spread a few drops of ceramic  
cooktop cleaner on the entire  
burned residue area.  
Use a cleaning pad for ceramic  
cooktops.  
Using the included cleaning  
pad for ceramic cooktops, rub the  
residue area, applying pressure  
as needed.  
Heavy, Burned-On Residue  
Allow the cooktop to cool.  
For additional protection,  
after all residue has been  
removed, polish the entire  
surface with ceramic cooktop  
cleaner and a paper towel.  
Use a single-edge razor blade  
scraper at approximately a 45°  
angle against the glass surface  
and scrape the soil. It will be  
necessary to apply pressure to  
the razor scraper in order to  
remove the residue.  
The ceramic cooktop scraper  
and all recommended supplies are  
available through our Parts Center.  
See instructions under “To Order  
Parts” section on next page.  
After scraping with the razor  
scraper, spread a few drops of  
ceramic cooktop cleaner on the  
entire burned residue area. Use  
the cleaning pad to remove any  
remaining residue.  
NOTE: Do not use a dull or  
nicked blade.  
13  
Care and cleaning of the cooktop.  
Metal Marks and Scratches  
Be careful not to slide pots and pans  
across your cooktop. It will leave  
metal markings on the cooktop  
surface.  
If pots with a thin overlay of  
aluminum or copper are allowed  
to boil dry, the overlay may leave  
black discoloration on the cooktop.  
These marks are removable using  
the ceramic cooktop cleaner with  
the cleaning pad for ceramic  
cooktops.  
This should be removed  
immediately before heating  
again or the discoloration may  
be permanent.  
WARNING: Carefully check the bottom of pans  
for roughness that would scratch the cooktop.  
Glass surface—potential for permanent damage.  
Our testing shows that if  
you are cooking high sugar  
mixtures such as jelly or  
fudge and have a spillover,  
it can cause permanent  
damage to the glass surface  
unless the spillover is  
Damage from Sugary Spills and Melted Plastic  
Turn off all surface elements.  
Remove hot pans.  
Any remaining spillover should be  
left until the surface of the cooktop  
has cooled.  
Wearing an oven mitt:  
a. Use a single-edge razor blade  
scraper (ceramic cooktop  
scraper) to move the spill to  
a cool area on the cooktop.  
Don’t use the surface elements  
again until all of the residue has  
been completely removed.  
immediately removed.  
NOTE: If pitting or indentation in the glass  
surface has already occurred, the cooktop glass  
will have to be replaced. In this case, service will  
be necessary.  
b. Remove the spill with  
paper towels.  
To Order Parts  
To order ceramic cooktop cleaner  
and the cooktop scraper, please call our  
toll-free number:  
National Parts Center  
800.626.2002.  
Ceramic Cooktop Cleaner . . .# WX10X300  
Ceramic Cooktop Scraper . . .# WX10X0302  
Kit . . . . . . . . . . . . . . . . . . . . . . . .# WB64X5027  
(Kit includes cream and cooktop scraper)  
Cleaning Pads for  
Ceramic Cooktops . . . . . . . . .# WX10X350  
14  
Before you call for service…  
ge.com  
Troubleshooting Tips  
Save time and money! Review the charts on the following  
pages first and you may not need to call for service.  
Problem  
Possible Causes  
What To Do  
Surface elements will not Improper cookware  
Use pans which are flat and match the diameter  
of the surface element selected.  
maintain a rolling boil  
or cooking is slow  
being used.  
Surface elements do  
not work  
A fuse in your home may be  
blown or the circuit breaker  
tripped.  
Replace the fuse or reset the circuit breaker.  
Cooktop controls  
improperly set.  
Check to see the correct control is set for the surface  
element you are using.  
Check to be sure that the Control Lock Selector is  
turned to UNLOCK.  
Cooktop making an  
audible sound  
Cooktop is locked.  
Check to be sure the Control Lock Selector is turned  
to UNLOCK.  
Tiny scratches or metal  
marks or abrasions on  
radiant cooktop glass  
surface  
Incorrect cleaning  
Use recommended cleaning procedures.  
methods being used.  
Cookware with rough  
bottoms being used or  
coarse particles (salt  
or sand) were between  
the cookware and the  
surface of the cooktop.  
Be sure cookware bottoms and cookware are clean  
before use. Use cookware with smooth bottoms.  
Tiny scratches are not removable but will become  
less visible in time as a result of cleaning.  
Cookware has been  
slid across the cooktop  
surface.  
Areas of discoloration  
or dark streaks on the  
cooktop  
Improper cookware  
being used.  
Marks from aluminum and copper pans as well as  
mineral deposits from water or food can be removed  
with the cleaning cream.  
Hot surface on a model  
with a light colored cooktop.  
This is normal. The surface may appear discolored  
when it is hot. This is temporary and will disappear  
as the glass cools.  
Food spillovers not cleaned  
before next use.  
See the Cleaning the glass cooktop section.  
Incorrect cleaning methods  
being used.  
Use recommended cleaning procedures.  
Plastic melted to  
the surface  
Hot cooktop came into  
contact with plastic placed  
on the hot cooktop.  
See the Glass surface—potential for permanent damage  
section in the Cleaning the glass cooktop section.  
Pitting (or indentation)  
of the cooktop  
Hot sugar mixture spilled  
on the cooktop.  
Call a qualified technician for replacement.  
Frequent cycling off and Improper cookware  
Use only flat cookware to minimize cycling.  
See the Surface elements cycle on and off section.  
on of surface elements  
being used.  
Control knob will  
not turn  
Cooktop controls  
improperly set.  
When the knob is in the OFF position, it must be  
pushed in before it can be turned. When the knob  
is in any other position, it can be turned without  
being pushed in.  
15  
Notes.  
16  
GE Service Protection Plus  
GE, a name recognized worldwide for quality and dependability, offers you  
Service Protection Plus —comprehensive protection on all your appliances—  
No Matter What Brand!  
Benefits Include:  
Backed by GE  
All brands covered  
Unlimited service calls  
All parts and labor costs included  
No out-of-pocket expenses  
No hidden deductibles  
One 800 number to call  
We’ll Cover Any Appliance.  
Anywhere. Anytime.*  
You will be completely satisfied with our service protection or you may request your money back  
on the remaining value of your contract. No questions asked. It’s that simple.  
Protect your refrigerator, dishwasher, washer and dryer, range, TV, VCR and much more—any brand!  
Plus there’s no extra charge for emergency service and low monthly financing is available. Even icemaker  
coverage and food spoilage protection is offered. You can rest easy, knowing that all your valuable  
household products are protected against expensive repairs.  
Place your confidence in GE and call us in the U.S. toll-free at 800.626.2224  
for more information.  
*All brands covered, up to 20 years old, in the continental U.S.  
Cut here  
Please place in envelope and mail to:  
General Electric Company  
Warranty Registration Department  
P.O. Box 32150  
Louisville, KY 40232-2150  
17  
Consumer Product Ownership Registration  
Dear Customer:  
Thank you for purchasing our product and thank you for placing your confidence in us.  
We are proud to have you as a customer!  
Follow these three steps to protect your new appliance investment:  
Complete and mail  
your Consumer  
After mailing the  
registration below,  
store this document  
in a safe place. It  
contains information  
you will need should  
you require service.  
Our service number is  
Read your Owner’s  
Manual carefully.  
It will help you  
operate your new  
appliance properly.  
Product Ownership  
Registration today.  
Have the peace of  
mind of knowing we  
can contact you in  
the unlikely event of  
safety modification.  
a
1
800.GE.CARES  
2 3  
(800.432.2737).  
Model Number  
Serial Number  
Important: If you did not get a registration card with your  
product, detach and return the form below to  
ensure that your product is registered, or register  
online at ge.com.  
Cut here  
Consumer Product Ownership Registration  
Model Number  
Serial Number  
Mr. I Ms. I  
Mrs. I  
Miss I  
First  
Name  
Last  
Name  
Street  
Address  
Apt. #  
City  
E-mail Address*  
Zip  
Code  
State  
Date Placed  
In Use  
Month  
Phone  
Number  
_
_
Day  
Year  
* Please provide your e-mail address to receive, via e-mail, discounts, special offers and other important  
communications from GE Appliances (GEA).  
I Check here if you do not want to receive communications from GEA’s carefully selected partners.  
GE Consumer & Industrial  
Appliances  
General Electric Company  
Louisville, KY 40225  
ge.com  
FAILURE TO COMPLETE AND RETURN THIS CARD DOES NOT DIMINISH YOUR  
WARRANTY RIGHTS.  
For more information about GEA’s privacy and data usage policy, go to ge.com and click on  
“Privacy Policy” or call 800.626.2224.  
18  
GE Electric Cooktop Warranty.  
All warranty service provided by our Factory Service Centers,  
Staple your receipt here.  
Proof of the original purchase  
date is needed to obtain service  
under the warranty.  
®
or an authorized Customer Care technician. To schedule  
service, on-line, 24 hours a day, visit us at ge.com, or call  
800.GE.CARES (800.432.2737). Please have serial number and  
model number available when calling for service.  
For The Period Of: GE Will Provide:  
One Year  
From the date of the  
original purchase  
Any part of the cooktop which fails due to a defect in materials or workmanship. During this  
limited one-year warranty, GE will also provide, free of charge, all labor and in-home service  
to replace the defective part.  
Five Years  
From the date of the  
original purchase  
A replacement glass cooktop if it should crack due to thermal shock, discolor, or  
if the pattern wears off.  
A replacement radiant surface element if it should burn out.  
During this limited additional four-year warranty, you will be responsible for any labor or  
in-home service.  
What GE Will Not Cover:  
IService trips to your home to teach you how to use  
the product.  
IReplacement of house fuses or resetting of circuit  
breakers.  
IImproper installation, delivery or maintenance.  
IDamage to the product caused by accident, fire, floods  
or acts of God.  
IFailure of the product if it is abused, misused,  
or used for other than the intended purpose or  
used commercially.  
IIncidental or consequential damage caused by possible  
defects with this appliance.  
IDamage to the glass cooktop caused by use of cleaners  
other than the recommended cleaning creams and  
pads.  
IDamage caused after delivery.  
IProduct not accessible to provide required service.  
IDamage to the glass cooktop caused by hardened  
spills of sugary materials or melted plastic that  
are not cleaned according to the directions in  
the Owner’s Manual.  
EXCLUSION OF IMPLIED WARRANTIES—Your sole and exclusive remedy is product repair as provided in this Limited  
Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose,  
are limited to one year or the shortest period allowed by law.  
This warranty is extended to the original purchaser and any succeeding owner for products purchased for  
home use within the USA. If the product is located in an area where service by a GE Authorized Servicer is not  
available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE  
Service location for service. In Alaska, the warranty excludes the cost of shipping or service calls to your home.  
Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty  
gives you specific legal rights, and you may also have other rights which vary from state to state. To know  
what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.  
Warrantor: General Electric Company. Louisville, KY 40225  
19  
Consumer Support.  
GE Appliances Website  
ge.com  
ge.com  
ge.com  
Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day,  
any day of the year! For greater convenience and faster service, you can now download Owner’s Manuals,  
order parts or even schedule service on-line.  
Schedule Service  
Expert GE repair service is only one step away from your door. Get on-line and schedule your service at  
your convenience 24 hours any day of the year! Or call 800.GE.CARES (800.432.2737) during normal  
business hours.  
Real Life Design Studio  
GE supports the Universal Design concept—products, services and environments that can be used by  
people of all ages, sizes and capabilities. We recognize the need to design for a wide range of physical and  
mental abilities and impairments. For details of GE’s Universal Design applications, including kitchen  
design ideas for people with disabilities, check out our Website today. For the hearing impaired, please call  
800.TDD.GEAC (800.833.4322).  
Extended Warranties  
ge.com  
Purchase a GE extended warranty and learn about special discounts that are available while your warranty  
is still in effect. You can purchase it on-line anytime, or call 800.626.2224 during normal business hours.  
GE Consumer Home Services will still be there after your warranty expires.  
Parts and Accessories  
ge.com  
Individuals qualified to service their own appliances can have parts or accessories sent directly to their  
homes (VISA, MasterCard and Discover cards are accepted). Order on-line today, 24 hours every day or  
by phone at 800.626.2002 during normal business hours.  
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally  
should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause  
unsafe operation.  
Contact Us  
ge.com  
If you are not satisfied with the service you receive from GE, contact us on our Website with all the details  
including your phone number, or write to: General Manager, Customer Relations  
GE Appliances, Appliance Park  
Louisville, KY 40225  
Register Your Appliance  
ge.com  
Register your new appliance on-line—at your convenience! Timely product registration will allow for  
enhanced communication and prompt service under the terms of your warranty, should the need arise.  
You may also mail in the preprinted registration card included in the packing material.  
Printed in the United States  

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